information can either be good or bad, depending on the characteristics
Qualitative
if the information in qualitative, you will understand what the information is and it is full of quality information to help you do your job, this information is full of personal and subjective information about them and it's information that could change at any time with the original person's consent of that information being changed
Quantitative
This information is factual and will not change at any point in the near future, it is facts like "how long did you wait for a employee's to serve you" or "how long did it take to complete your actions" it is based around numbers and statistics and not what a person's personal feeling are like
Primary
This type of information is collected by yourself and it is collected by the means of questionnaire's, surveys' and anything that people fill out and hand to you or you could get this information by an observation or a log of things done, this is primary information also known as first hand information
Secondary
This is information given to you by other people to further your work, it is not researched by you, it is collected by other people and you look it up and the internet on, for example the internet, television, written articles in newspapers or journals online and stories told to you verbally, this information may need to be researched more if not collected by a legitimate source
Quantitative
This information is factual and will not change at any point in the near future, it is facts like "how long did you wait for a employee's to serve you" or "how long did it take to complete your actions" it is based around numbers and statistics and not what a person's personal feeling are like
Primary
This type of information is collected by yourself and it is collected by the means of questionnaire's, surveys' and anything that people fill out and hand to you or you could get this information by an observation or a log of things done, this is primary information also known as first hand information
Secondary
This is information given to you by other people to further your work, it is not researched by you, it is collected by other people and you look it up and the internet on, for example the internet, television, written articles in newspapers or journals online and stories told to you verbally, this information may need to be researched more if not collected by a legitimate source
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